JPMorganChase has a proprietary platform it has used since 2018 to connect developers to AWS, manage accounts and run applications.
With the second iteration of this platform, self-service cloud infrastructure provisioning and greater architectural ownership addressed many technical pain points, but user experience challenges remained. Frequent context switching, slow approvals and limited visibility into deployment progress continued to frustrate engineers.
UX was brought in to help cloud architects, application owners and development teams onboard to the cloud platform, streamlining their journey and providing contextual support to drive applications to production.
I was the lead UX designer, on a team of 4 UX designers, embedded within a cross-functional team of 30 developers, working closely with product and design leadership.
Beyond design, I took an active leadership role across the full project lifecycle — moderating usability testing sessions, contributing to the user testing guide and interview discussion guides, and iterating rapidly on designs as consensus emerged from research.
I collaborated directly with engineering to write design specs, and worked with product and design leadership to prioritise which improvements would have the most impact within our tight delivery window.
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Methodology
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Outcomes
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Outcomes
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Outcomes
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Journeys that reduced cognitive load, dramatically cutting the number of tools engineers needed to create cloud infrastructure and onboard to mandatory resiliency tooling. To use an example from Cloud Chaos Resiliency onboarding, optimized journeys highlighted the following improvements:
8 -> 1
Separate products touched
3 -> 1
Separate developer requests
3 -> 1
Separate approvals needed
Designs which gave engineers flexibility in how and where they initiated cloud onboarding activities.
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